I like to work in the open. …

This summer, my colleague Josefeen Foxter and I explored how we might strengthen safeguarding protocols at NHS Digital. Safeguarding is a vital ethical responsibility of user researchers, particularly when researching sensitive topics or with vulnerable people. …

This spring, I volunteered to help Kathryn Grace and Laura Yarrow facilitate a virtual book club for members of the user-centered design community to come together and read Sasha Costanza-Chock’s Design Justice: Community-Led Practices to Build the Worlds We Need. …

Compared to the private and public sectors, user-centered design is still relatively new to charities. Many have only recently begun to invest in the user research and design capabilities needed to improve and innovate their products and services. Often charities start by relying on agency support, then begin to recruit…

Three years ago, Action for Children started designing digital services for parents and families. Several of these services were being piloted when, four months ago, Covid-19 struck and suddenly parents across the UK were without the support networks they were used to. They needed support virtually, and they needed it…

During Action for Children’s summer residency with Capgemini’s Applied Innovation Exchange, I was asked to give a talk on my experiences researching with vulnerable people and children. …

As a user experience enthusiast, I believe wholeheartedly that, for a design to work, we need to always “start with user needs, and keep them involved”. Considering this is CAST’s very first digital design principle, it’s reassuring to know that I’m not the only one to think this! But why…