Kate Stulberg – Medium

Kate Stulberg

Applying user-centred approaches to the spending review process

What is a spending review?

5 min readMar 14, 2024

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Kate Stulberg

Scaling a service quickly, with the help of user research

The day I joined His Majesty’s Prison and Probation Service (HMPPS) was also the day a new digital service was launched into private beta…

7 min readJul 5, 2023

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Scaling a service quickly, with the help of user research

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Kate Stulberg

Doing user research in prisons

Since April, I’ve been at His Majesty’s Prison and Probation Service (HMPPS), developing new digital services for operational staff. This…

8 min readDec 14, 2022

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Doing user research in prisons

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Kate Stulberg

Not-so-secret learnings about kinda-secret projects (aka doing strategic user research)

I like to work in the open. Being transparent with users, stakeholders and colleagues about what user research is, how we do it, and what…

5 min readMar 28, 2022

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Kate Stulberg

Safeguarding user researchers and their participants

This summer, my colleague Josefeen Foxter and I explored how we might strengthen safeguarding protocols at NHS Digital. Safeguarding is a…

5 min readSep 9, 2021

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Safeguarding user researchers and their participants

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Kate Stulberg

What reading Design Justice has taught me about user-centered design

This spring, I volunteered to help Kathryn Grace and Laura Yarrow facilitate a virtual book club for members of the user-centered design…

9 min readJun 15, 2021

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What reading Design Justice has taught me about user-centered design

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Kate Stulberg

Collaborate, communicate, community: what charities can learn from the public sector

Compared to the private and public sectors, user-centered design is still relatively new to charities. Many have only recently begun to…

3 min readMar 3, 2021

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Kate Stulberg
in
actionforchildren

Parent Talk: a rapid response to the needs of parents [in a pandemic]

Three years ago, Action for Children started designing digital services for parents and families. Several of these services were being…

6 min readJul 16, 2020

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Parent Talk: down-to-earth parenting advice you can trust.

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Kate Stulberg
in
actionforchildren

Researching with [vulnerable] people

During Action for Children’s summer residency with Capgemini’s Applied Innovation Exchange, I was asked to give a talk on my experiences…

5 min readSep 30, 2019

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Researching with [vulnerable] people

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Kate Stulberg
in
actionforchildren

Why user research matters in service design

Why user needs — and user research — matters in service design, using real life examples from Action for Children

5 min readJul 1, 2019

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Why user research matters in service design

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Kate Stulberg

Kate Stulberg

Senior User Researcher at Ministry of Justice. Previously Citizens Advice, NHS Digital & Action for Children. @katestulbergux

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