Generative AI won’t take your UCD job, but it might change itI know, I know. Another blog about generative AI? Haven’t we heard enough?! Maybe. But I’ve recently been working on a few gen AI projects…Jul 30, 20241Jul 30, 20241
Applying user-centred approaches to the spending review processWhat is a spending review?Mar 14, 2024Mar 14, 2024
Scaling a service quickly, with the help of user researchThe day I joined His Majesty’s Prison and Probation Service (HMPPS) was also the day a new digital service was launched into private beta…Jul 5, 20231Jul 5, 20231
Doing user research in prisonsSince April, I’ve been at His Majesty’s Prison and Probation Service (HMPPS), developing new digital services for operational staff. This…Dec 14, 20223Dec 14, 20223
Not-so-secret learnings about kinda-secret projects (aka doing strategic user research)I like to work in the open. Being transparent with users, stakeholders and colleagues about what user research is, how we do it, and what…Mar 28, 2022Mar 28, 2022
Safeguarding user researchers and their participantsThis summer, my colleague Josefeen Foxter and I explored how we might strengthen safeguarding protocols at NHS Digital. Safeguarding is a…Sep 9, 2021Sep 9, 2021
What reading Design Justice has taught me about user-centered designThis spring, Kathryn Grace, Laura Yarrow & I facilitated a virtual book club for members of the user-centered design community to come…Jun 15, 2021Jun 15, 2021
Collaborate, communicate, community: what charities can learn from the public sectorCompared to the private and public sectors, user-centered design is still relatively new to charities. Many have only recently begun to…Mar 3, 2021Mar 3, 2021
Published inactionforchildrenParent Talk: a rapid response to the needs of parents [in a pandemic]Three years ago, Action for Children started designing digital services for parents and families. Several of these services were being…Jul 16, 2020Jul 16, 2020
Published inactionforchildrenResearching with [vulnerable] peopleDuring Action for Children’s summer residency with Capgemini’s Applied Innovation Exchange, I was asked to give a talk on my experiences…Sep 30, 2019Sep 30, 2019
![Researching with [vulnerable] people](https://miro.medium.com/v2/resize:fill:160:106/1*IgcvMKHpweZP5C_dZyoXOQ.jpeg)
![Researching with [vulnerable] people](https://miro.medium.com/v2/resize:fill:320:214/1*IgcvMKHpweZP5C_dZyoXOQ.jpeg)
